Shipping and Delivery Policy
By ordering from the website of Dhay Al-Ulya for Information Technology, you acknowledge that you have read, understood and agreed to our shipping and delivery policy, which means compliance with these policies.
With all that it contains
All our shipments are subject to all policies, terms and conditions of the service provided by our shipping and delivery broker, and in no case can Dhi Al-Ulya Information Technology Store be required to pay any compensation or dues in the event that the order is confirmed and the beneficiary is notified or the customer receives the order except in the following case:
If the item you received is damaged or defective, you can submit a return request to customer service through the approved means of communication in order to take the necessary measures regarding receiving the item, examining it, and completing the return or exchange procedures. Return and exchange policy and order cancellation.
Warning: The store is not responsible for any request that the customer does not respond to within a week from the date of the request.
The shipment is tracked and received by the customer directly with the shipping company.
-What is the shipping cost within Saudi Arabia?
Shipping cost within Riyadh is 29 riyals through our approved shipping companies and 20 riyals from the store delivery fee within Riyadh only.
Shipping cost to all areas outside Riyadh is 29 riyals.
-What is the approved shipping company?
The approved shipping companies for the regions within the Kingdom of Saudi Arabia are “Samsa”, “Aramex” and “Anywhere”, and delivery is by the store within the city of Riyadh only.
-How many days do I have to wait for my order to arrive?
We work on your order as soon as you complete your purchase.
Your purchases will be delivered to you within 2-7 business days within the Kingdom of Saudi Arabia.
-Is there free delivery?
Yes for purchases over 250 Saudi Riyals.
- How can I track my order and where it has reached?
The shipment number will be sent to your mobile phone registered in your account with us, and you can go to the shipping companies to track my shipment. You can also contact them for any inquiries regarding shipping and delivery through the contact numbers.
-Can I change my address after ordering?
Yes, only before order is shipped.
- How will my order be handled if it was shipped but I did not receive it because (I registered the address incorrectly, or I was not present, or because I registered the contact number incorrectly, or because the delivery representative did not respond) and it was returned to you?
If your order is returned due to an error on your part, the shipping cost will be deducted from the customer.
Shipping outside Riyadh:
The product is ordered directly from the online store and payment is made before shipping through the various payment methods activated in the store.
The expected time for shipping the order is from the time the order is shipped until it reaches the customer from 2-7 working days.
Shipping is available to all cities within the Kingdom of Saudi Arabia and will soon be available in the Gulf and internationally.
After the shipping process, the customer will be notified of the shipping information directly.
Orders are shipped within one to seven business days, depending on the shipping companies and their workload.
The customer will be contacted by the shipping company to coordinate between them at the appropriate time to deliver the order.
When the order is sent to the shipping company, the product is outside the jurisdiction of the Al-Dhi Al-Ulya Information Technology Store, and the shipping company is responsible for the safety of the order.
Delivery within Riyadh:
After completing your order, a representative from Dhay Al-Ulya Information Technology will contact you to deliver your order.
If the order status is "delivering", the order cannot be modified or the customer will pay the delivery cost again.
